At Sunira Essentials, we are committed to give you the best shopping experience possible. However, considering that opened or damaged products cannot be reused, we don’t accept the exchange or return of opened or used products once sold or delivered.

However, you can return or claim an exchange for the product, only if your exchange request qualifies under this condition.

• If you received the product that has leaked or damaged in transit

In this case, you can claim an exchange for the product by writing us an email at [email protected] with the following details within 48 hours of the delivery date.

• Order Id
• Invoice Number
• Details of your request or complaint
• Images or videos to support the complaint with Batch details visible

Our exchange team shall review your complaint & post approval we shall arrange a reverse pickup provided it complies with our exchange policy. When the product reaches us, we shall issue an exchange for your product.

Exchange Terms 

Exchange of products will be accepted only, if the products are returned in their original packing condition with the original receipt/tags intact and is subject to the following terms-

• Returns and exchanges requests will be subject to checking & approval.
• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
• Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
• No Refund shall be made once goods are sold.

Refund Terms 

Under only these scenarios you are liable to get a full refund of your money:

1. You received damaged merchandise.
2. Product is not available in stock

You can claim for a refund within 24 hours after receiving the product.

Duration
The refund procedure will be initiated within 48 hours once we receive the product. Receipt of the refund would depend on the mode of payment of the order. The expected timelines are as below:
Refund Method Refund Receipt Time (After Initiation)
Bank Transfer/NEFT 1-2 business days
Debit Card 5-7 business days
Credit Card 5-7 business days
The refund time may vary from bank to bank.
Please ensure to include a copy of the invoice you have received.